Frequently Asked Questions

WHO TO CONTACT?

To get the answers you need, please email david@teagaphoto.com.

Customer Support from 9 a.m. to 5 p.m. EST, I will try to answer asap.


I DON'T SEE THE SIZE I WANT,DO YOU DO CUSTOM ORDERS?

Yes we do, just email me at david@teagaphoto.com and I can help you with your needs.


ARE YOU AVAILABLE FOR IN HOME CONSULTATION?

If you live in the Long Island, New York area I am available for consultation for a small fee. You can also use the Wall Preview tool as you order to simulate the color and room to have an idea what would work in your home.


WHAT IS YOUR FAVORITE MEDIUM?

Metal is my favorite. Lightweight, easy to clean and the vibrancy of it gives my images a unique look


WHEN WILL I RECEIVE MY ORDER?

Teaga Photo will do the best to ensure your order arrives in a timely manner. In general,most frame orders are processed, produced and shipped within 5 business days and typically arrive in 4-7 business days. Canvas orders are usually produced in 5 days, arriving in 5 -6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders arrive within 6-10 business via USPS Priority Mail.


RETURNS AND REFUNDS

Teaga Photo will provide a no charge replacement or refund for any quality issues and may request to have the item/order returned and would provide a return shipping label. Teaga Photo doesn't  provide a refund based on customer preference.  We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement,contact david@teagaphoto.com. Refunds take about 7 days to process.


CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it. Please contact david@teagaphoto.com as soon as possible if you need to cancel.


HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.


HOW DO I RETURN A PACKAGE?

For a refund or replacement,please email david@teagaphoto.com, I will get back to you as soon as possible.

















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